Last updated: November 13, 2026
These Payment Terms apply to purchases made at irisultra.com, operated by Aura Living LLC.
1. Currency and Prices
Prices are displayed in United States dollars (USD), unless another currency is expressly identified.
The price applicable to your purchase is the price displayed for your selected product and options at checkout. Please review the selected size, color, quantity, and order total before submitting payment.
2. Accepted Payment Methods
Available payment methods are displayed at checkout. Availability may depend on your location, device, payment provider, and order eligibility.
Please use a payment method that you own or are authorized to use. We do not require customers to send payment-card details by email.
3. Shipping Charges and Taxes
We offer free standard shipping on all orders within our supported United States delivery area. No minimum purchase is required.
Applicable sales tax, if any, is calculated and displayed at checkout before payment.
Your checkout summary shows the product charges, applicable discounts, shipping charges, taxes, and final total before you submit your order.
4. Payment Authorization and Processing
When you submit an order, your payment provider may authorize or collect the order amount according to the payment method selected.
Order processing begins after payment confirmation and any necessary verification.
A pending authorization may appear on your account before a transaction is completed. The timing of authorization releases and transaction posting is controlled by your bank or payment provider.
5. Payment Security
Our store uses Shopify’s checkout and the payment services available through it to process transactions.
For your security, never send full payment-card numbers, card security codes, account passwords, or one-time verification codes to our customer service email.
If you receive an unexpected payment request that appears to come from irisultra, contact support@irisultra.com before responding.
6. Declined or Unsuccessful Payments
If a payment is declined, check that your billing details are correct and that your payment method has sufficient funds or available credit.
Your bank or payment provider can explain a decline or authorization restriction. You may also try another payment method offered at checkout.
If a charge appears on your account but you have not received an order confirmation, contact us with the email address used at checkout and the approximate transaction date and amount. Do not include sensitive payment credentials.
7. Discounts and Promotions
Discounts apply only when their stated conditions are met. These conditions may include eligible products, minimum purchases, validity dates, or limits on combining offers.
Review the checkout summary to confirm that an eligible discount has been applied before completing payment.
For an eligible partial return, the refund reflects the amount actually paid for the returned item after applicable discounts.
8. Order Changes and Cancellations
Email support@irisultra.com as soon as possible if you need to change or cancel an order.
We will attempt to accommodate your request before dispatch. Once an order has shipped, cancellation may no longer be possible, and our return procedure will apply.
If we cancel an order that we cannot fulfill, we will refund the payment collected for the canceled items.
9. Refunds
Refunds are issued to the original payment method.
For an eligible return, we will inspect the returned item and issue the refund within 15 calendar days after receiving it. This period includes our inspection and refund processing.
Your bank or payment provider may require additional time to display the refund after we issue it.
Refund eligibility, return shipping responsibilities, and other conditions are explained in our Return and Refund Policy.
10. Pricing or Billing Errors
If you believe your order contains an incorrect charge, contact us with your order number and a description of the issue.
If we identify a material pricing or billing error affecting your order, we will contact you and explain the available resolution. We will not charge an additional amount without your agreement.
11. Consumer Rights
Nothing in these Payment Terms limits rights or remedies that cannot be excluded under applicable law, including applicable rights relating to unauthorized payments, billing errors, or refunds.
12. Contact
Store name: irisultra
Legal business name: Aura Living LLC
Email: support@irisultra.com
Website: irisultra.com
Business, shipping, and return address:
808 MAGNOEA COURT
KELLER, TX 76248
United States
Customer service hours: 9:00 AM–6:00 PM Central Time, United States.
For additional terms, see our Terms of Service and Privacy Policy.