We’re here to help with your irisultra order.
For questions about products, sizing, payments, shipping, cancellations, returns, or refunds, email us at support@irisultra.com.
Business Information
Store name: irisultra
Legal business name: Aura Living LLC
Website: irisultra.com
Customer service email: support@irisultra.com
Business, Shipping, and Return Address
Aura Living LLC — irisultra
808 MAGNOEA COURT
KELLER, TX 76248
United States
This address is used for our business operations, order dispatch, and mailed returns. Please contact us before sending a return so that we can provide instructions and identify your package correctly.
Customer Service Hours
9:00 AM–6:00 PM Central Time, United States.
You can email us at any time. Messages received outside customer service hours will be reviewed during our service hours.
Help Us Assist You
For order-related questions, please include:
- Your order number.
- The email address used at checkout.
- The product name, where applicable.
- A description of your question or issue.
For damaged, defective, or incorrect items, relevant photographs of the product and packaging can help us investigate.
Please do not send payment-card numbers, passwords, or other sensitive credentials by email.
Shipping and Returns
We offer free standard shipping on all orders within our supported United States delivery area.
Orders are normally processed within 1–3 business days, followed by an estimated transit time of 3–7 business days.
Eligible returns may be requested within 30 calendar days after delivery. Please review the policies below for complete conditions and instructions.
Shipping Policy
Return and Refund Policy
Privacy Policy
Terms of Service