Shipping policy
1. Order Processing Time
After your order is successfully placed and payment has been confirmed, we will begin preparing your pet products for shipment.
Standard Processing Time: 1–3 Business Days
Please note:
Processing time begins after payment confirmation.
Processing time does not include shipping transit time.
Orders placed during holidays, promotions, or high-volume periods may require additional processing time.
2. Shipping Locations
We currently offer shipping services throughout the United States and selected international destinations.
Shipping availability may vary depending on:
Delivery address
Product availability
Carrier coverage
Local shipping restrictions
3. Estimated Delivery Time
After shipment, estimated delivery times are:
Destination Estimated Delivery
United States 4–8 Business Days
Canada 7–14 Business Days
Europe 8–16 Business Days
Australia 10–18 Business Days
Other International Locations 10–25 Business Days
Delivery times are estimates only and may be affected by carrier operations, weather, and other unexpected circumstances.
4. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow 24–72 hours for tracking details to update after the carrier receives your package.
5. Pet Product Handling
To help ensure product quality, pet items may go through additional preparation before shipment, including:
Product inspection
Packaging checks
Order accuracy verification
Certain larger pet products or multi-item orders may require additional handling time.
6. Shipping Address Accuracy
Customers are responsible for providing accurate delivery information during checkout.
Please verify:
Full recipient name
Street address
Apartment/unit number
ZIP code
Contact information
We are not responsible for delays or failed deliveries caused by incorrect address information.
7. Delivery Delays
While we work with trusted shipping partners, delays may occur due to factors outside our control, including:
Severe weather
Carrier delays
Transportation interruptions
Holiday shipping volume
Customs inspections
Unexpected operational issues
We will assist customers with shipment tracking whenever possible.
8. Damaged or Incorrect Items
If your pet product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
Order number
Photos of the package
Photos of the product
Description of the issue
Our customer support team will review your request and provide assistance.
9. Multiple Product Shipments
For orders containing multiple pet products, items may be shipped separately depending on:
Inventory availability
Warehouse location
Product size requirements
Separate tracking numbers may be provided when applicable.
10. International Shipping Responsibilities
International customers may be responsible for:
Import taxes
Customs duties
Brokerage fees
Local government charges
These costs are determined by the destination country's regulations.
11. Shipping Policy Updates
We reserve the right to update this Shipping Policy at any time.
Any changes will become effective immediately after being posted on this page.
Contact Us
If you have questions regarding your shipment, please contact us:
Email: trace_rerumyos@mail.com
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)